Allgemeine Geschäftsbedingungen
These Terms and Conditions ("Terms") govern your use of our website, www.vienna-experiences.at (the "Site"), and the services provided by Vienna Experiences GmbH ("we", "us", "our"). By accessing or using our Site and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
1. Services
1.1 Description of Services
Vienna Experiences offers guided tours, travel planning, and related services in Vienna. Detailed descriptions of our services are available on our Site.
1.2 Booking and Payment
To book a tour or service, you must provide accurate and complete information as requested. Payment is required at the time of booking through our secure payment processor. By providing payment information, you authorize us to charge the applicable fees to your selected payment method.
2. Cancellations and Refunds
2.1 Cancellation by You
Cancellations made at least 48 hours before the scheduled tour date will receive a full refund.
Cancellations made less than 48 hours before the scheduled tour date may be eligible for a partial refund at our discretion.
2.2 Cancellation by Us
We reserve the right to cancel any tour or service due to unforeseen circumstances, including but not limited to weather conditions, guide availability, or low participation. In such cases, you will receive a full refund or the option to reschedule.
3. Use of the Site
3.1 Eligibility
You must be at least 18 years old to use our Site and services. By using our Site, you represent and warrant that you meet this requirement.
3.2 Account Registration
To access certain features of our Site, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
3.3 Prohibited Activities
You agree not to:
Use the Site for any unlawful purpose or in violation of any applicable laws.
Upload or transmit any harmful code, viruses, or other harmful content.
Interfere with or disrupt the Site or servers connected to the Site.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.
4. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Vienna Experiences GmbH or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Site without our prior written consent.
5. Limitation of Liability
To the maximum extent permitted by law, Vienna Experiences GmbH shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or services, even if we have been advised of the possibility of such damages.
6. Indemnification
You agree to indemnify, defend, and hold harmless Vienna Experiences GmbH, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of the Site or services, or your violation of these Terms.
7. Privacy
Your use of the Site and services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our data practices.
8. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Austria. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date at the top will be updated. Your continued use of the Site and services after any such changes constitutes your acceptance of the new Terms.
10. Contact Us
If you have any questions or concerns about these Terms, please contact us.
Thank you for choosing Vienna Experiences. We look forward to providing you with an exceptional experience in Vienna.